Last Updated: 17 September 2026
At Cheers Express, we aim to provide quality products and a smooth delivery experience. Please review our policy below before placing an order.
1. Damaged or Incorrect Items
If your order arrives damaged, leaking, broken, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order details
- A clear description of the issue
- Photos of the damaged or incorrect item, where applicable
We will review the issue and, where appropriate, arrange a replacement or refund.
2. Returns
Due to the nature of our products, opened or partially consumed beverages cannot be returned or refunded.
Unopened products may be considered for return where there is a genuine issue with the product or order. Please contact us before returning anything.
3. Incorrect Orders
If you receive an incorrect product, please contact us before opening or consuming it. We will assess the order and arrange an appropriate solution.
4. Order Cancellations
Orders can be cancelled before they have been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
5. Refunds
Where a refund is approved, the refund method and processing time will depend on the original payment method and circumstances of the order.
6. Delivery Issues
If you are unavailable to receive your order or provide incorrect delivery information, additional delivery arrangements or charges may apply.
7. Contact Us
For returns, refunds or order-related issues, contact us:
WhatsApp / Phone: 0772 311 005
Email: orders@cheersexpress.co.zw
Location: Harare, Zimbabwe
Cheers Express reserves the right to assess each return or refund request individually.